Getting Started with your Virtual Assistant
This WebHelp describes how to manage and use the virtual assistant services on the web as well as by phone.
Click the Help button 
to get context-specific help about the information displayed on the page or section where you are. You can also get general help by clicking on the Help link on top of each Web page. Go to the FAQs for quick answers to frequently asked questions.
What Can a Virtual Assistant Do For Me?
Your virtual assistant uses speech technology combined with modern IP telephony and messaging to give you safe mobility and enhanced productivity on the road. It turns your phone into a portable office with a personal assistant. It answers your calls and forwards them to you everywhere you go. It also gives you interactive voice access to your e-mails, appointments and address book by phone.
Your assistant acts on two fronts:One: Answer the people who call you
It answers people who call you and routes their calls to you based on your preferences. It uses advanced call filtering and call routing rules to save you time while making you easily reachable for important calls. It checks your status (busy or available), your phone (at the office, at home or on the road) and the type of caller before deciding how to handle your calls. It can give you the option to take or reject calls, and once you take a call, it gives the option to conference in other people.
Two: Execute your commands when you call (Act as your Personal Assistant)
It greets you when you call and executes your commands such as checking your calendar, reading your messages, scheduling appointments, calling or sending messages to your contacts, changing your status and call forwarding, dialing numbers for you, telling you who called you and giving you the option to call people back.
How to get started?
Now that you have created your account and logged in successfully for this Web Portal session, it is important that all your services and options are properly configured to let you get the most out of your virtual assistant service. Your Welcome Page displays the configuration status of your services and options. You can check the configuration status of your account on the Settings page.
How do I Start a Web Session?
As a registered virtual assistant user, you have been given a User IDand PINto access your account on the Web and by phone. You are probably already in a Web Portal session at this time since you are viewing this WebHelp.
To start a new Web session, go to the web site of your virtual assistant at the URL given to you by your service provider, then login using your account credentials (User IDand PIN or your e-mail and PIN). Go to Now that you have logged in successfully as the System Administrator on this
To start a new Web session, go to the web site of your virtual assistant at the URL given to you by your service provider, then login using your account credentials (User IDand PIN or your e-mail and PIN). Go to Now that you have logged in successfully as the System Administrator on this
Web Portal session, it is important to make sure that all system services and options are properly configured to create company accounts and enable users to register and use the virtual assistant services. Your Welcome Page displays the configuration status of your system. This configuration phase should be started once the
Evatel has been successfully integrated with your internet and telephony infrastructure. For more information on how to integrate
Evatel, go to the System Integration - Call Routing Setup section.
The Public Service Account
Each Evatel system comes with a pre-installed virtual company account called "Public Service". This is usually to serve people who subscribe as individuals instead of being members of a company or group. If you installed Evatel as an in-house solution for your enterprise, you can use this virtual company account for your organization and customize it as needed. You need to login as the System Administrator and click on the "Public Service Provider" company account to rename it and perform the company account configuration. Go to Company Account Setup for more details.
Public Service or Internal Company System?
You are either a service provider that installed Evatel to generate service subscription revenues or a company that installed Evatel as an internal solution for its employees. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider (installed at your hosting facilities and offered as a subscription service).
In-House Company System
If you have installed Evatel as an internal company system for your employees, you will be using your System Administrator account to manage the system as well as your company (public service) account. Note that you can also create virtual company accounts for your internal departments, divisions or regional offices. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider (installed at your hosting facilities and offered as a subscription service).
Public Service System
If you have installed Evatel as service provider solution offered as a service to subscribers, you will be using your System Administrator account to manage the system and its public service as well as create company accounts for your corporate customers.
Work?
Web Portal is the web site where you configure and manage your Evatel system. Web Portal gives you access to information such as registered company accounts, services and service packages, subscription keys, list of validated telephony and mail providers, roaming partners, call permissions, and call logs. Go to Web Portal Overview to learn more on how to use Web Portal.
Initial System Setup
As the system administrator, you are expected to configure the system services and options after installation and integration. Go to Initial System Setup for a description of the tasks that need to be executed when you first login to setup your new Evatel system. To learn about your system administrator rights and login procedure, go to System Administrator Rights and Login.
Getting Started FAQs
Click on the following links to get quick answers to most frequently asked questions.
- How Do I Add and Remove Services?
- How Do I Create Company Accounts?
- How Do I Set Call Permissions?
- How Do I Define Service Packages?
- How Do I Deploy New Services?
- How Do I Assign Subscription Keys to Companies?
- Where Do I Find System Call Logs?
- How Do I Define New Telephony Providers?
- How Do I Validate Mail Providers?
- How Do I Add New Roaming Partners?
Now that you have logged in successfully as the System Administrator on this
Web Portal session, it is important to make sure that all system services and options are properly configured to create company accounts and enable users to register and use the virtual assistant services. Your Welcome Page displays the configuration status of your system. This configuration phase should be started once the
Evatel has been successfully integrated with your internet and telephony infrastructure. For more information on how to integrate
Evatel, go to the System Integration - Call Routing Setup section.
The Public Service Account
Each Evatel system comes with a pre-installed virtual company account called "Public Service". This is usually to serve people who subscribe as individuals instead of being members of a company or group. If you installed Evatel as an in-house solution for your enterprise, you can use this virtual company account for your organization and customize it as needed. You need to login as the System Administrator and click on the "Public Service Provider" company account to rename it and perform the company account configuration. Go to Company Account Setup for more details.
Public Service or Internal Company System?
You are either a service provider that installed Evatel to generate service subscription revenues or a company that installed Evatel as an internal solution for its employees. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider (installed at your hosting facilities and offered as a subscription service).
In-House Company System
If you have installed Evatel as an internal company system for your employees, you will be using your System Administrator account to manage the system as well as your company (public service) account. Note that you can also create virtual company accounts for your internal departments, divisions or regional offices. You will use the same Web Portal tools to manage your Evatel system as an in-house solution (installed on your company premises) or as a service provider (installed at your hosting facilities and offered as a subscription service).
Public Service System
If you have installed Evatel as service provider solution offered as a service to subscribers, you will be using your System Administrator account to manage the system and its public service as well as create company accounts for your corporate customers.
Work?
Web Portal is the web site where you configure and manage your Evatel system. Web Portal gives you access to information such as registered company accounts, services and service packages, subscription keys, list of validated telephony and mail providers, roaming partners, call permissions, and call logs. Go to Web Portal Overview to learn more on how to use Web Portal.
Initial System Setup
As the system administrator, you are expected to configure the system services and options after installation and integration. Go to Initial System Setup for a description of the tasks that need to be executed when you first login to setup your new Evatel system. To learn about your system administrator rights and login procedure, go to System Administrator Rights and Login.
Getting Started FAQs
Click on the following links to get quick answers to most frequently asked questions.
WebUser-Login.htm#User-Login-for-a-Web-Manager-Session">User Web Loginfor more.- How Do I Add and Remove Services?
- How Do I Create Company Accounts?
- How Do I Set Call Permissions?
- How Do I Define Service Packages?
- How Do I Deploy New Services?
- How Do I Assign Subscription Keys to Companies?
- Where Do I Find System Call Logs?
- How Do I Define New Telephony Providers?
- How Do I Validate Mail Providers?
- How Do I Add New Roaming Partners?
How does the Web Portal Work?
The Web Portal is the web site where you configure and manage your account. The Web portal gives you access to your account information such as your user profile, your call logs and phone sessions preferences, your contacts and mail access information, your call forwarding, call filtering and phone numbers.
Use Web Portal to view and change any of your account settings. Other account preferences such as your PIN, your audio name and voicemail greeting messages can also be changed by phone. Go to Web Portal Overview to learn more on how to use the Web Portal.
How do I Start a Phone Session with my Virtual Assistant?
To start a phone session with your virtual assistant, dial the telephone number given to you either by your company or by your service provider. Go to Service Access Numbers for more details on how to call your virtual assistant service. The list of phone numbers where you can reach your virtual assistant are displayed in the Phonespage. To access your account, you need to login using your User ID and PIN. These credentials have been provided to you when you initially subscribed to the service.
How do i start a session using evatel mobile application?
Download the Evatel Mobile Application User Guide (PDF) for more details.
Online Help & Support
It is normal that you need help when you start using the system
Like many people who start using a new technology, you might need some help on how to use the virtual assistant services efficiently. Voice recognition is a leading edge technology that has made a lot of progress over the past years. It enables people to command computers using their own voice. Speech technology is getting better in natural language understanding, but it is still not perfect. Research continues and newer technologies will be integrated as they become available. In the meantime, quick reference cards and interactive practice sessions are offered to help you master the virtual assistant speech commands.
Download and read the Quick Reference card
The best way for you to start is to read the express user guides. They contain a summary of the commands for different services. Download, view and print the quick reference cards for everyday use.
Context-Sensitive Voice & Web Help
You can also get context-sensitive help while using specific functions. During phone sessions, the help is provided in the form of voice capsules and interactive practice sessions. On the Web, help is provided in the form of Web pages. In some cases, you may be offered the option to receive written instructions.
Tell us what you think
We are constantly striving to make our products and services better. Please let us know what you like and don't like about this service including its web and speech interfaces, this WebHelp and the speech help. Click on the Help > Email Supportat the top of your Web Portal pages.
For urgent technical support, contact your local service provider.
FAQs
View the FAQs to get quick answers to most frequently asked questions.
- What Do I Need to Setup a Virtual Assistant Account?
- How Do I Setup a Virtual Assistant Account?
- How Do I Personalize my Virtual Assistant Account?
- How Do I Configure my Services?
- Where Do I Specify the Telephone Numbers Where I can be reached?
- How Do I Setup my Mail Access Connection?
- How Do I Setup my Voice Directory Contacts?
- How Do I Setup my Smart Number?
- How Do I Setup my Smart Fax?
- How Do I Format my Telephone Numbers?
- How Do I Define my Call Forwarding Schedules?
- How Do I Change my Call Forwarding?
- How Do I Set my Status to Out-of-Office, In-Meeting or Do-Not-Disturb?
- How Do I Set my Account to Receive Faxes on the same line?
- How Can I Access my Voice Messages and Faxes?
- How Can I Tell my Assistant to Notify Me When I Have New Messages?
- How Do I Format the Telephone Numbers of my Contacts?
- How Can I Import my Existing Contacts?
- How Do I Manage my Voice Directory Contacts?
- What are the Speech & Touchtone Commands?
- Is there a Pocket size Card of Speech Commands?
- How Do I Tell my Assistant to Give me Wake-up Calls?
- Where Do I See my Call Logs?
- Where Do I See my Bill?
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