Main Menu and Global Speech Commands

When you interact with your virtual assistant, you have to know the context in which you're in to issue the appropriate commands. Apart from the "Global commands" which can be issued at anytime during a phone session, the voice interface is organized in layers as follows:

Main menu commands layer

The main menu level is where you can issue the commands listed in this section. Once you hear Evatel say: "What can I do for you?" in Expert mode, it means that your assistant is ready to take your speech or touchtone command.

Example: You can say: "Check my calendar today" or "Read my new e-mails" at the main menu level to access your calendar or e-mails. But you can't say an e-mail sub-menu command such as "Next" or "Archive" or "Delete".

Sub-menu commands

The sub-menu level is where you can issue the commands specific to the option or service you selected from the main menu layer.

Example: After selecting "Read my E-Mails", you will be at the "E-Mail" sub-menu level where you can say commands such as "Delete", "Archive" or "Next" to act on the e-mail message being played.

Global commands

The global commands are navigation keywords that can be issued at anytime during a phone session to control call flow.

For better speech recognition results, read the recommendations and tips in How to Use the Speech Interface. This section describes the following set of commands:

Download your Evatel Quick Reference Card for a handy guide on the main speech and touchtone commands.

Main Menu Commands

The following commands are available at the main menu offered to you immediately after login.

Mail Access Speech Commands

READ MY NEW E-MAILS
READ MY NEW VOICE MESSAGES
READ MY NEW FAXES
READ MY ARCHIVED E-MAILS
READ MY ARCHIVED VOICE MESSAGES
READ MY ARCHIVED FAXES

Click Speech Commands to Access your E-Mailsfor more on the Speech Email commands

Contacts Speech Commands

CALL CONTACT
LOOKUP CONTACT
CALL "{Contact Name}"ON "{Telephone Type}"
DIAL "{Telephone Number}"
SEND AN EMAIL TO "{Contact Name}"
SYNCHRONIZE CONTACTS

Click Speech Commands to Call Contacts & Dial Numbersfor more on the Contacts Speech Commands

Calendar Speech Commands

CHECK MY CALENDAR TODAY or TOMORROW or ON {date}
SCHEDULE A MEETING TODAY or TOMORROW or ON {date}AT {time}

Click Speech Commands to Access your Speech Calendar for more on the Calendar Speech Commands

Phone Status Speech Commands

CHANGE MY STATUS
SET MY STATUS TO "IN MEETING" UNTIL {end time}
SET MY STATUS TO "OUT OF OFFICE" UNTIL {end time}
SET MY STATUS TO "NOT AVAILABLE"
SET MY STATUS TO "AVAILABLE"

Click Setting your Phone Status by Phonefor more on the Phone Status commands

Call Forwarding Speech Commands

FORWARD MY CALLS
FORWARD MY CALLS HERE
FORWARD MY CALLS TO "{Main Line, Office, Mobile, Home}"
FORWARD MY CALLS TO "{Telephone Number}"
SET AUTOMATIC CALL FORWARDING
FORWARD MY CALLS TO VOICE MAIL

Click Setting your Call Forwarding by Phonefor more on the Call Forwarding commands

Call Back from Call Logs Speech Commands

READ MY CALL LOGS
READ MY CALL LOGS OF TODAY or OF YESTERDAY
READ MY CALLS RECEIVED
READ MY CALLS MADE

Click Call Backfor more on the Call Back commands.

Voice Alerts Speech Commands

RESCUE-ME
RESCUE-ME TODAY AT {time}
RESCUE-ME TOMORROW AT {time}
RESCUE-ME ON {date} AT {time}

User Settings Speech Commands

USER SETTINGS

Click User Settings by Phonefor more on the User Settings commands

Global Commands (Key Words)

Global commands are "Key Words" available to you anytime during your phone session. Some of these commands such as HELP and CANCEL are interpreted based on the context where you use them. The following special speech commands can be said anytime during your phone session:

Evatel or MAIN MENU to go back to the main menu.
CANCEL to cancel the current operation and go back the previous menu
HELP to get context-sensitive help.
GOODBYE to end the session.