Speech Commands to Call Contacts and Dial Numbers

Evatel gives you access to different types of contacts over the phone:

• Personal Contacts
• Colleagues
• Company Contacts

Personal Contacts

Evatel accesses your personal contacts for each session. Evatel downloads these contacts either from your Mail Server, or from your Evatel Server if that's where you decided to have your contacts stored.

Colleagues

If you belong to a company that has an Evatel account, you get access to the list of your colleagues (members of the same company). This feature enables you to call or send messages to your colleagues at work without having to add them to your personal contacts. In addition, call to colleagues, go through the colleague's smart call forwarding and call filtering. For better results, make sure that the names of your colleagues are not also in your personal contacts folder.

Company Contacts

Certain companies that use Exchange Server, reserve a public folder for business contacts and make it available to some or all employees. This folder acts like a shared contacts folder containing information about customers, suppliers and partners.  Evatel can make the public contact folder available to all members of the company. This feature enables you to call or send messages to any contact in your company's public folder.

Your Contacts are always up-to-date if they are stored and managed on your Web Portal. But if you choose to use the personal contacts on your Mail Server, then Evatel needs to download and synchronize them from time to time. By default, Evatel downloads and refreshes your contacts as needed after a certain period of time (usually 48 hours). You can also initiate an immediate synchronization of your contacts either from Web Portal or by phone during an Evatel Session. The following links explain how you can synchronize your contacts:

• How to Synchronize your Contacts from Web Portal.
• How to Synchronize your Contacts using speech commands by phone.

You can use speech commands to call your contacts and colleagues by name, or dial telephone numbers.  At the end of your communication, you may want to go back to your phone session or hangup. To continue your session after the call, you must either (1) wait for the other party to hang-up, or (2) press the Call Termination Keys (usually # # ) to end the call without ending the session. Doing so will enable Evatel to automatically end the call with the other party and go back to the main menu and wait for your next command.

Note that if you hang up, your phone session will be terminated.

The following commands are available at the main menu level offered to you immediately after login.

• Synchronizing your Contacts
• Accessing Contact Information
• Calling Contacts by Name
• Calling Colleagues by Name
• Dialing Telephone Numbers
• Calling Contacts using DTMF Keys
• Sending Voice Mail to Contacts

You can say or enter the following commands from the main menu:

Say ...	or press
DIAL NUMBER	9
CALL CONTACT	9 #
LOOKUP CONTACT	9 #

If you configured your account to use the personal contacts on your Mail Server, Evatel will synchronize them from time to time to maintain a fresh copy on its server. By default, Evatel keeps your contacts unchanged for a period of time (cache cycle of usually 48 hours) before refreshing them. But if you need an immediate synchronization of your contacts, you can initiate it by phone during a phone session. Here is how:  

From the main menu, you can  synchronize and refresh your contacts data with your Mail Server as follows:

Say: SYNCHRONIZE MY CONTACTSor REFRESH MY CONTACTS
or in DTMF mode, enter (#) (9)

Your contacts will be synchronized with the current version saved on your Mail Server.

You can access your contacts and have Evatel read specific information about them such as their address, their e-mail, etc.  Here is how:

To access the information about a contact, you first need to select the contact from the main menu as follows:

Say: LOOKUP CONTACTor LOOKUP{contact name}
or in DTMF mode, enter (9) (#) {contact last name + first name} (#)

In DTMF mode, when the assistant offers to call the contact, press (*) (#)to access the contact information.

Note that in DTMF mode, you don't have to enter the full last name and first name. Enter sufficient letters using the telephone keypad, then press POUND(#). Your assistant will inform you of the number of matches and helps you select your contact. See Entering Contact Names using DTMF keys for more details.

You can now access and listen to specific information about the contact as follows.

Say or enter one of the following commands once the contact is selected:

The assistant will play the requested information about the contact.

You can use Evatel as a telephone gateway to call people by name. All calls are logged for future reference and cost control.

To call a contact using speech commands, say:

CALL CONTACT
Evatel prompts you to say the contact's name

CALL{contact name} ON{telephone type}
Evatel offers to call the contact on the specified phone and asks you to confirm before dialing

CALL{contact name}
Evatel offers to call the contact on her/his preferred number and asks you to confirm before dialing. By default, the preferred number is the last number where the contact was reached, but if you are calling the contact for the first time and have not yet set her/his preferred number manually, the preferred number is one of the contact's correctly defined phone numbers in the following order of priority:

• Business phone number
• Mobile phone number
• Home phone number

Note that Evatel does not offer to dial phone numbers that are not correctly formatted or for which you don't have the required call permissions.

Where:

1. {contact name} is the contact's full name said starting with the Contact's First Name followed by the Last Name.
2. {telephone type} can be one of the telephone numbers where the contact can be reached: MOBILE PHONE, BUSINESS PHONE, HOME PHONE, etc.

After confirming the details of your call contact command, Evatel immediately dials the specified telephone number and connects you.
Check How Evatel handles phone numbers with an extension,
Check How Evatel handles busy lines and unanswered calls.
Important Note: If you wish to continue your Evatel your session after the call, you must either wait for the other party to hang-up, or press the call termination keys (usually ##) to end the call without ending the session.

You can use Evatel  to call colleagues by name. All calls are logged for future reference and cost control.
To call a colleague using speech commands, say:

CALL{user name}

Evatel offers to call the user on her/his smart number and asks you to confirm before dialing

Where:  {user name} is the name of the colleague to call.

After confirming the details of your call colleague command, Evatel immediately dials the specified telephone number and connects you.
Important Note: If you wish to continue your phone your session after the call, you must either (a) wait for the other party to hang-up, or (2) press the call termination keys (usually ##) to end the call without ending the session.

To call a Contact using DTMF commands, enter:

(9) (#){contact DTMF name} (#)
Where:  {contact DTMF name}is the Contact's Last Name followed by the First Nameusing DTMF keys. See Entering Contact Names using DTMF keys for more details.

Note that in DTMF mode, you don't have to enter the full last name and first name. Enter sufficient letters using the telephone keypad, then press POUND(#). Your assistant will inform you of the number of matches and helps you select your contact. See Entering Contact Names using DTMF keys for more details.

1. To call the contact on the last dialed number, press (#) to accept when the assistant offers to call the contact on the last dialed number.
2. To call the contact on a specific telephone number, enter one of the following pairs of DTMF keys to specify the type of phone number as soon as the assistant offers to call the contact on the last dialed number:

After confirming the details of your call contact command, Evatel immediately dials the specified telephone number and connects you.
Check How the assistant handles phone numbers with an extension,
Check How the assistant handles busy lines and unanswered calls.
Important Note: If you wish to continue your Evatel your session after the call, you must either (a) wait for the other party to hang-up, or (2) press the call termination keys (usually ##) to end the call without ending the session.

You can use Evatel as a telephone gateway to dial numbers. You can also use Evatel to dial long distance telephone numbers and benefit from low corporate rates. All calls are logged for future reference and cost control.

You can call contacts or dial telephone numbers directly from the main menu.

To dial a telephone number, say:

DIAL NUMBER
Evatel prompts you to spell the phone number to dial

DIAL{spell telephone number}
or in DTMF mode, enter: (9){enter telephone number} (#)

The assistant dials the specified telephone number and connects you. If the dialed number does not answer or is busy, it offers to redial it. If you decline, you will be returned to the main menu.

Important Note: Once connected, if you have the Call Conferencing option and wish to continue your phone your session after the call, you must either (a) wait for the other party to hang-up, or (2) press the call termination keys (usually ## ) to end the call without ending the session.

You can record  and send voice messages to your contacts as e-mails from any phone. Here is how:

To record and send a voice e-mail to a contact, say:

SEND AN EMAIL
Evatel prompts you to say the recipient's name (contact or colleague)

 SEND AN EMAIL TO{contact name}
or in DTMF mode, enter: (2) (3) (9){select contact} (1) (#) {record message} (#) (1)

The assistant will confirm that the new voice message has been successfully e-mailed, then goes back to the main menu.

Calling Telephone Numbers with an Extension

Handling Busy Lines and Unanswered Calls

to Recognize My Contacts

Does Not Send My New Messages and E-Mail Replies

• Import your Contacts from Outlook, Yahoo, Google, etc.