Managing your User Settings by Phone
Note that you can configure more user settings from the Web.
- User Settings on the Web: Use the Web to set your language, your timezone, edit your voicemail signature, change your PIN, set your phone session preferences and manage your service packages. Go to Account Settings on Web Managerfor more details.
- User Settings by Phone: Use the Virtual Assistant speech portal to record your name and your voicemail greeting, or to change your PIN, or your language.
User Settings by Phone
You can call your assistant to manage your user settingssuch as your greeting message(s), your name, your language and your PIN.
User Settings Commands
To enter the User Settings section from the main menu, say: USER SETTINGS or enter (7) in DTMF mode. Once in the User Settings section, you can select one of the following options to review and manage your account settings by phone (Note that in speech mode, some user settings commands are also available directly at the main menu):
Say . | or press |
RECORD MY GREETING | 7 1 |
RECORD MY NAME | 7 2 |
CHANGE MY PIN | 7 3 |
CHANGE MY LANGUAGE | 7 6 |
Click on the links below for the description of each user settings speech and DTMF commands:
Record Your Name
- To greet you when you call to access your account in a new phone session;
- To inform people who call you that they are being transferred to {your name}.
To record your name using speech commands
Say: USER SETTINGS then say: RECORD MY NAME
To record your name in DTMF mode
Go to the User Settings menu, then select option 2 to change your name.
Here is the sequence of commands to do it:{Login} (7) (2) (2) {Record Your Name} (#) (1)
Change your PIN
To change your PIN using speech commands
Say: USER SETTINGS then say: CHANGE MY PIN
To change your PIN in DTMF mode
Go to the User Settings menu, then select option 3 to change your PIN.
Here is the sequence of commands to do it:{Login} (7) (3){Enter Your New PIN} {Enter Your New PINagain to confirm}
Note that you can also Change your PIN from Web Portal.
Record your Greeting Message
To record your greeting message(s):
Say: USER SETTINGS then say: RECORD MY GREETING
or in DTMF mode, enter:(7) (1) (2){Record Your Greeting Message} (#) (1)Evatel plays your new greeting message then asks you to accept it or re-record it.
Repeat the above operation for each language that can used by your callers