Configuring Your Mail Access Connection

If your e-mail address belongs to a mail server already known (i.e. its mail access connection was already established and validated), Evatel will offer to use the known mail access protocol and server name (URL). Click Continue to accept and proceed to enter your credentials (user name and password).

If the proposed access parameters do not correspond to your mail server, you must click Modifyto choose different parameters. Select the mail access protocol used by your e-mail account then enter its server name and click Continue.

If your e-mail address does not correspond to any known and validated mail server, you will have to manually select the mail access protocol and enter the mail server name to access your e-mail account.  The required information is the same as the one you use to access your mailbox from other mail access client such as Microsoft Outlook Express, Eudora or Microsoft Outlook Web Access.

From the Mail Access Settings section, select New to enter the information to access your mail server: its Mail Access Protocol and Mail Server Name.

1. Select the Mail Access Protocol used to access your emails from the list of protocols supported (click ? to get help on the selected protocol):
   • Exchange 2007 Web Services (EWS) if your emails are stored on a Microsoft Exchange Server 2007
   • Google Gmail (GDAPI) if you are using Google Gmail for your emails and possibly your contacts and calendar too.
   • Internet Message Access Protocol (IMAP) if you are using IMAP to access your emails. This protocol provides access to emails only.
   • Outlook Web Access (OWA) if you are using OWA to access your emails on a Microsoft Exchange Server 2000 or 2003
   • Post Office Protocol (POP3) if you use POP3 to access your emails. This protocol provides access to emails only.
2. Enter the Mail Server Name as a URL address. This is the internet address of the server hosting your emails. For example, imap.secureserver.net, https://webmail.enterprise.com/exchange and http://206.200.104.1/exchange are valid Mail Server Names.

Once completed, proceed to the next step where you will enter your mail access credentials (user name and password).
 

Correction: Make sure you have the correct name and URL for your mail server. Ask your mail service provider or system administrator to provide you with the required information in order to access your mailbox using off-the-shelf products such as a Web browser (OWA) or Outlook Express (IMAP and POP3).

Correction: Make sure you enter the same name and password you use to access your mailbox from other Internet-based mail clients (Outlook Express for example). Ask your mail service provider for the format of your login name. It may be a combination of your name with some mail server information.

Symptom: When I ask my assistant to read my mail, it says: "You have no mail in your mailbox" or "Your mailbox is not accessible".

Possible causes:

1.The Speech Contacts service is not offered by your service provider: Check with your Evatel service provider about the availability of the service in your area.

2. The Speech Contacts service exists but you have not subscribed to it: Go to Web Portal and click on the Account button in the Web Portal toolbar to subscribe to Speech Contacts.

Symptom: My assistant reads my mail messages but not all my mail messages.

Possible causes and fixes:The e-mails were not in the block downloaded by Evatel. By default, Evatel downloads e-mails in batches of 25 messages. All e-mails beyond this limit will not be downloaded. Your missing e-mails are probably in the next batch. You may check with your System Administrator if you can increase the number of e-mails downloaded in each batch. Only the System Administrator can change this parameter in each user's profile.

Symptom: My contacts did not receive the messages that I send or forwarded to them.

Possible causes and fixes:The SMTP port is probably blocked. Make sure that the SMTP port (25) of your virtual assistant server has not been closed by an Anti-Virus program such as McAfee or by a firewall. Contact your System Administrator to report this problem and have it fixed.

Answer: No. Your assistant acts exactly as if you were using a computer to access your mailbox over the Internet. It uses your encrypted credentials to login to your mail account. If you notice any degradation in the level of security of your mailbox, please contact Evatel at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be interested to know about it. (what does that mean, degradation of security?) Evatel implements well-known security and confidentiality mechanisms to protect your privacy. All personal data is encrypted by programs before being saved or communicated over public networks. Evatel uses COMODO together with SSL and 3DES encryption algorithms.

Answer: No. The assistant never opens any mail attachments on your mail server. The only actions it performs are: download e-mails, forward, delete or archive e-mails. Once the e-mails are downloaded into the Evatel Server, they are read to you using Text-To-Speech technology. In the case of voice messages, the attached audio files use the standard .WAV format and are opened on the Evatel Server for rendering over the telephone network only. All other attachments are only listed to you over the phone, but never opened.

Answer: No. The only way for an intruder to access your mailbox through Evatel is if he or she has your Evatel credentials (User IDand PIN). The security of these credentials is similar to the one you use for your phone banking (with less consequences if lost). You should change you PIN on a regular basis to increase your security.

Answer: Evatel acts exactly as if you were using a computer to access your mailbox over the Internet. It uses your encrypted credentials to login to your mail account. It retrieves information from your mailbox and reads it to you over the telephone. It takes your speech or DTMF commands and sends them as online commands to your mail server. Any feedback received from the mail server is spoken to you over the telephone using Text-To-Speech technology.

Answer: It depends on what you request. Evatel reads and processes your mail remotely over the Internet. It downloads and reads your e-mails, contacts and appointments; it replies, forwards, deletes and archives e-mails; it schedules meetings into your calendar, etc. So Evatel acts on your behalf to perform mail tasks, and goes always through your mail access protocol to perform these tasks. It does not write its own data on your mail server. The mail server may however keep a copy of messages or replies sent through Evatel.