Voice Access to Contacts - Overview & Setup

What is the Speech Contacts service?

Speech Contacts gives you real-time, voice access to your contacts and colleagues so that you can call them or send them voice emails. With its almost natural speech commands, your assistant becomes your online voice directory to communicate with your contacts and colleagues by phone. Just say "Call John Smith on his mobile" and your assistant will dial and connect you. Here are some of actions you can perform with your voice directory:

  • Call your contacts by name on their business, mobile or home phone numbers
  • Call your colleagues and corporate contacts by name if your company has a virtual assistant account
  • Compose and send voice e-mails to any contact in your voice directory
  • Dial telephone numbers using speech commands
  • Lookup the details of any contact in your voice directory

Company Members: If you are part of a company, you automatically get access to your company's voice directory which includes all your colleagues (users in the same company).  You will be able to call them and send them voice e-mails as if they were in your own contact list. You may also access the company's public contacts with the permission of your company account administrator.
 

How to configure Speech Contacts Service?

The information needed to setup your Speech Contacts service depends on where you choose to store and manage your contacts.  For more on this, go to Select the Server Hosting your Contacts.
  1. If you choose to use the contacts on your mail server, you will need to setup a mail access connection to enable the virtual assistant to retrieve the contacts from your mail server.
  2. If you choose to store and manage your contacts on the Web portal, you will need to manually enter or import your contacts and manage them on the Web portal. Go to Prepare your Contacts for your Assistant for more information on how to prepare and export your existing contacts into CSV file.
     

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