Web Portal Overview - VAR

Interface Overview

The Web portal enables you to view and manage your Evatel services. 

As the VAR Administrator, your Web portal includes 7 main sections:

  • Home: This is the first page displayed when you login to the portal after completing the steps of the Getting Started wizard. It is a dashboard for quick access to daily messages and most common functions. See Home page for details.

  • Customers: This page is where you create and manage customer accounts for professionals and companies. See Customers for details.

  • Call restrictions: This page is where you configure a set of rules to allow or disallow outgoing calls to a specific country, regional code or destination. Restrictions apply to all customers (companies and users) but exceptions can be set for specific companies or users. See Call Restrictions for details.

  • Packages: This page is where you manage your service offerings such as packages, options, devices and setup fees.  Your customers subscribe to your services through service packages that you offer.  See Packages for details.

  • Phone numbers: This page lists the phone numbers used or available in your account. You can edit and assign numbers to customers or order new ones. See Phone Numbers for details.

  • Settings: This is where you access and manage general information about your account, including your contact information, language, login credentials, delegate-administrators, branding, etc. It is also where you configure how customers interact with your support by phone and chat. See Settings for details.

  • Getting Started: This section opens the setup wizard that helps you configure your account. The wizard is designed to walk you through the steps of setting up your service offering, customer billing, etc. When you click Getting Started in the main menu, the wizard will show the Welcome page or the last step where you left off. You can jump between sections as needed. See Initial Setup for details.

Header and Footer Quick Links

At the top of every page of your Web portal, you can see your user account's Smart Number, your WebPhone, a link to quickly change your status and a link to log out.

At the bottom of every page of the Web Portal, you will find quick links and information to get help or report a problem.

Accessing Contextual Help

Click the Help button  to get context-specific help about the information displayed on the page or section where you are. You can also get help by clicking on the More Help Online link or by dialing the support number indicated at the bottom of each page.

Login to the Web Portal

To access the Web portal, you will need the username and password that you received by email when your VAR account was first created. Here is how to login to your Web portal as a VAR Admin and User:

  • Go to the Web portal at the URL specified in your VAR credentials email
  • Enter your User ID or email in the User ID field
  • Enter your VAR Administrator password or User PIN. If you cannot find your PIN, click the Forgot PIN? link. The system will automatically send you an email containing your account credentials.
  • Check the Remember me box to memorize your User ID for the next time you open a session. Your PIN however will not be memorized for security purposes.
  • Click the Login button to open a session.

Once logged in, the system will automatically display your Home page or the Getting Started wizard if you have not yet completed your account setup steps.

Logout of the Web portal

To end your Web session, click Logout at the top right of the screen.

For security purposes, the Web portal will automatically log you out after 10 minutes of inactivity.