Company Service Packages

A Service Package is a set of services bundled at a specific pricing rate (base and per minute rates). The Service Packages page provides information only. It does not give you the possibility to add, modify or remove service packages. Service packages can only be modified by system administrators (your service provider). Each Service Package is defined as follows:

  • Service Bundle: A set of speech services such as Speech Contacts, Speech Outlook, Smart Number, Smart Fax, and DID;
  • Base Rate: The monthly amount billed for the service bundle regardless of usage time;
  • Time Included: the number of free usage minutes included in the base rate;
  • Minute Rate: The amount charged for each minute of usage beyond the time included.

Service Packages are assigned by Company Administrators to the subscription keys (ESK) distributed to users. Users can subscribe to one or many service packages. Service packages are created and modified by the service provider only.

Subscription dashboard

Click on the Subscription button in the Web Portal toolbar to view the list of service packages assigned to your company account. 

Questions about service packages

How can I assign service packages to users?


_EN_ Vous pouvez attribuer des forfaits de services aux usagers de deux manières:

  • Pour les nouveaux usagers qui ne se sont pas encore abonnés, sélectionnez les forfaits que vous voulez leur attribuer au moment de créer leurs comptes. Pour en savoir plus, allez à Créer des comptes d'usagers.
  • Pour les usagers existants, vous pouvez modifier leurs forfaits de services à travers leurs comptes d'usager. Pour en savoir plus, allez à Modifier les forfaits attribués aux usagers.

How Do I Remove Packages from Users?

You can add or remove packages to/from a user account directly from the Users page. Go to Removing Packages from Users for more.

Can Users Change their Packages?

Users cannot change the packages assigned to them. They can only request changes to their packages. It's company administrator who can make changes to the user's packages. These changes are limited to which packages are offered and which ones are not.

Can I Modify Existing Packages?

You cannot modify the service package properties. If you want to change the properties of an existing service package, contact your service provider. Only system administrators can modify service packages or add new ones.

Can I Add New Packages?

You cannot add new service packages to your company account. If you want to add a new service package, contact your service provider. Only system administrators can add or modify service packages.

Can I Remove Packages?

Company administrators can remove one or many service packages from the list assigned to their company account.