Shared Mailboxes

The mailbox sharing feature enables you to share some or all your mailbox items (voicemail, faxes, text messages or conversations) with other users. You can select with whom you want to share your mailbox then specify which messages to share with that partner. At anytime, you can stop sharing messages with any partner. The same way that you can share your mailbox items, others can share their mailbox items with you. You can therefore view and manage your mailbox items together with any messages shared with you. You can perform the same actions on all mailbox items shared with you as you do on your own mailbox. This means that you can reply to shared messages, archive them or delete them.Your actions will be applied directly in the owner’s mailbox.

For more actions on shared messages, go to:

Messages that others shared with you

You can view and managemessages that others shared with you the same way you manage your own. You can reply to messages, archive them or delete them. Your actions will be reflected directly in the owner’s mailbox.

The mailbox items that others have been shared with you are indicated with a checkmark . These are the only items that you can access and manage.

Messages that you shared with others

The mailbox items that you have shared with others are indicated with a checkmark . These are the only items that the selected partner can access and manage. Click Edit on the name of the owner to select the items to share. Click Stop to stop sharing items with the selected partner. Click New to add a new mailbox sharing partner.

Start Mailbox Sharing

Select the user with whom you want to share your mailbox then select the specific items that the selected partner can access and manage. Note that the partner can view your messages, reply to them and delete them from your mailbox.
  1. Select the colleague who will access your mailbox items. To share your mailbox with users outside your organization, enter their User ID. Click Next to select the mailbox items to share with this partner.
  2. Select the mailbox items that you want to share with the other user. 
  3. Click Finish when finished and use the checkbox to inform the person with whom you are sharing your mailbox.

Edit Mailbox Sharing

You can select the mailbox items that you want to share with other users.

Stop Mailbox Sharing

You can stop sharing your mailbox items with other users. By doing so, these users will no longer be able to access and manage your mailbox items.

View Shared Messages

When viewing mailbox items, items which are shared with you are indicated with the initials of their owner.