Managing your User Settings by Phone

Note that you can configure more user settings from the Web.

• User Settings on the Web: Use the Web to set your language, your timezone, edit your voicemail signature, change your PIN, set your phone session preferences and manage your service packages. Go to Account Settings on Web Manager for more details.
• User Settings by Phone: Use the Virtual Assistant speech portal to record your name and your voicemail greeting, or to change your PIN, or your language.

User Settings by Phone

You can call your assistant to manage your user settingssuch as your greeting message(s), your name, your language and your PIN.

User Settings Commands

Record Your Name

It is important that you record your name instead of having your assistant use Text-To-Speech to say your name. Your recorded name will be used in the following circumstances:

• To greet you when you call to access your account in a new phone session
• To inform people who call you that they are being transferred to {your name}.

To record your name using speech commands

• Say: USER SETTINGS then say: RECORD MY NAME

To record your name in DTMF mode

Go to the User Settings menu, then select option 2 to change your name.

Here is the sequence of commands to do it:

• {Login} (7) (2) (2) {Record Your Name} (#) (1)

Change your PIN

For security reasons, it is important that you change your PIN with a private string of digits instead of using the default code provided to you following the creation of your account. Note that your PIN must be a numeric code of 3 to 10 digits.

To change your PIN using speech commands

• Say: USER SETTINGS then say: CHANGE MY PIN

To change your PIN in DTMF mode

Go to the User Settings menu, then select option 3 to change your PIN.

Here is the sequence of commands to do it:

• {Login} (7) (3) {Enter Your New PIN} {Enter Your New PIN again to confirm}

Note that you can also Change your PIN from Web Portal.

Record your Greeting Message

You should record your voicemail greeting message for each language supported by your virtual assistant service. If you don't do so, the assistant will use the system's default voice mail greeting message(s). Note that you don't have to record a voicemail greeting message if you did not subscribe to a voice mail service.

To record your greeting message(s):

• Say: USER SETTINGS then say: RECORD MY GREETING
• or in DTMF mode, enter: (7) (1) (2) {Record Your Greeting Message} (#) (1)

Evatel plays your new greeting message then asks you to accept it or re-record it.

Repeat the above operation for each language that can used by your callers

Change the Dialog Mode (Speech vs Touchtone Commands)

The dialog mode setting determines if you will interact with the Virtual Assistant.using the phone keypad only or a mix of voice commands and keypad entries.

• Touchtone Only: In this mode, only touchtone commands (dialing options on your phone keypad) are accepted by the Virtual Assistant. Speech commands are ignored. This mode can be practical in noisy environments.
  
  
• Speech and Touchtone: In this mode, you can use speech and touchtone commands interchangeably during the same phone session. In this mode, the Virtual Assistant will be listening and interpreting any audio or tone it gets.

You can switch interaction modes on the fly directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are available only in touchtone.

SAY	OR PRESS
No voice commands	To set dialog mode: # #
	* (switch mode) OR # (back in same mode)