Call Center - Outbound Calls
This Outbound Calls section displays the information used for the DialAssist feature. In this page, you can:
Import Caller IDs
The CLIDs table is used to determine the proper caller name and phone number (Caller ID) when calling customers in a specific Region for a specific Product.
To import caller IDs:
- Go to Call Center > Outbound Calls > Caller ID tab.
- Click on the Import button.
- Following the instructions of the wizard to import your Caller ID data.
WARNING: The CSV file must contain the CLID data in 3 columns code, numero, nom. Your new CLID data will replace the content of your current CLID table.
Import NPANXX Data
The NpaNxx table is used to determine the Region Code for the phone number that was dialed by the agent. The formula uses the NPA (also known as Area Code) and the NXX (first 3 digits after the area code) of the number dialed. The Region Code will be used in conjunction with the Product Code to set the Caller ID displayed for the agent’s call. The Caller ID is retrieved from the CLIDs table using the Region Code and the Product Code.
To import NpaNxx data:
- Go to Call Center > Outbound Calls > NpaNxx tab.
- Click on the Import button.
- Following the instructions of the wizard to import your NpaNxx data.
WARNING: The CSV file must contain the NpaNxx data in 5 columns numero-npa, numero-nxx, nom-ville, code-region, nom-region. Your new NpaNxx data will replace the content of your current NpaNxx table.