Company Call Restrictions

Call Restrictions are a set of rules to allow or deny users the right to make certain types of calls. Company Call Restrictions apply to all company users on the system. Each call restriction has a name and applies to telephone numbers with a specific dialing format. As the Company Administrator, you can edit, remove or add Call Restrictions for each user or the whole company.

To access the Company Call Restrictions management section, click on the Call Restrictions button in the Web Portal toolbar. The Call Restrictions administration page opens listing the existing system Call Restrictions. As the company administrator, you can add, remove and modify Call Restrictions from this page. All changes are saved after each operation. 

You can sort and display the list of Call Restrictions by name, rule, or type of call controlled by the call restriction.

• Click on the column title Phone Number to sort the list of Call Restrictions in ascending or descending numerical order;
• Click on the column title Rule to sort the list in groups of allowed calls, denied calls and calls requiring user authentication.
• Click on the column title Name to sort the list of Call Restrictions in alphabetical order;

You can click again the column description to reverse the sorting order.

You can create and add a new call restriction for the company by clicking the Add New restriction button. A window will open, displaying a form enabling you to create a new call restriction.

• In the Name of restriction field, enter a brief description of the new call restriction.
• In the field Applies when dialing phone numbers with the following format, enter the phone or extension number for the call restriction. Use "?" as a wild card for any digit.

Important note about phone number format: Make sure that the number of wild cards corresponds to the number of digits in the type of phone numbers to control. Here are some examples:

For systems installed in Canada, the format 01133????????? applies to long distance calls to France. That is because there is a maximum of 9 digits for telephone numbers in France when dialed by international callers (after the country code).

For systems installed in Algeria, the format 001415??????? applies to calls made to San Francisco in the United States. The number of wild cards (?) used after the 415 area code is 7 because local numbers in North America have 7 digits.

• In the Telephony Provider field, select the Internet telephony provider (ITSP) name to use for this type of call if different than your company PBX or IP Centrex. The list includes public telephony providers.  Contact your Evatel service provider if the Telephony Provider you want is not in the list. By default, your Company IP-PBX or IP-Centrex is used.
• In the Rule section: select one of the following call restriction rules:
  • Allow Some users only (requires user authentication)
  • Allow All users
  • Deny All users
• Click Submit to add the new call restriction, or Cancel to close the window without creating the call restriction.

You can modify any call restriction by clicking on its name. A window opens showing the call restriction fields with their current settings. Make the desired changes simply by overwriting the existing information. Click Submit to save the modifications, or Cancel to close the window without saving the changes.

You can remove any call restriction by clicking the Remove link corresponding to the call restriction you want to delete. A window will open, asking you to confirm the removal of the call restriction from the system. Click OK to remove the call restriction, or Cancel to close the window without removing the call restriction.