Faxes

You can receive faxes on your Smart Number or Smart Fax if you subscribed to this option. A Smart Number can handle telephone calls, SMS and faxes, while the Smart Fax is dedicated to receiving faxes only.

People can send you faxes simply by dialing your Smart Number or Smart Fax number from a fax machine as they normally would.  Your Evatel service automatically detects the type of incoming call (voice, SMS or fax) and handles it accordingly. Your received faxes will be sent to you as emails with the fax document attached in PDF format. You can also get a paper copy of your fax document on a fax machine connected to an ATA (Analog Telephone Adapter) registered on an IP phone extension.

Your faxes can be managed at several locations:

• On the Web Portal: The Web Portal provides access to the faxes that you already received by email. It allows you to view and manage them on the Web Portal independently of your Inbox. The number of messages is indicated between parenthesis under the Faxes icon on the Home page. Click the  Faxes icon on the Home page of your Web Portal to open the Faxes page where you can:
  • Read faxes.
  • Delete faxes.
  • Download faxes to your computer.
  • Forward a fax to a contact, a colleague or any other recipient.
  • Update / refresh the list of faxes.
• On the Mobile App: The Mobile App provides access to the faxes that you already received by email. It allows you to view and manage them on the Mobile App. The number of messages is indicated in the red circle on the Faxes icon on the Home page. Tap the  Faxes icon to open the Faxes page on your Mobile App where you can:
  • Read faxes.
  • Delete faxes.
  • Forward a fax to a contact, a colleague or any other recipient.
  • Update / refresh the list of faxes.
• ​In your Inbox: By default, you receive all faxes in the form of emails with attached PDF files. Your inbox becomes a one-stop-shop to access, save, delete and manage your faxes, voice mail and text messages in addition to your emails.
• By phone using speech or touchtone commands: Using touchtone or voice commands, you can access your fax messages list, archive, delete or forward them to your contacts and colleagues. See Speech Commands to Access Your Faxes by Phone for details.

Interface Overview

This page lists all faxes received via the Virtual Assistant system with the following information:

COLUMN HEADING	DESCRIPTION
Checkbox	Check the box next to one or several items in order to apply certain actions (ex: export list).
From	Fax number that sent the fax.
Pages	The number of pages in the faxed document.
Reception Date	Date and time when fax was received (YYYY-MM-DD HH:MM:SS).
View	Click the view icon to open the fax PDF document.
Send icon	Click the Send icon to forward the fax to a contact, colleague or any recipient.
Save icon	Click the Save icon to download the document to your computer.

View Faxes

To view faxes stored on the virtual assistant system:

• Click Home in the main menu.
• Click the Faxes icon to display the Faxes page.
• In the list of received faxes, click the  View icon of the fax you want to view. 
  The document in PDF format will open in a new tab on the browser.
• To print or save the fax, use the PDF reader's file save and print functions.
• Close the tab to return to the Web Portal.

Delete Faxes

To delete faxes listed on your Web Portal:

• Click Home in the main menu.
• Click the Faxes icon to display the Faxes page.
• Click the box next to the fax that you want to delete. To select all faxes, click the box in the heading row.
• Click the Delete button.
• A popup window will ask you to confirm the deletion. Click OK to confirm the deletion.

Download and Save Faxes

To download faxes listed on your web Portal and save them to your computer:

• Click Home in the main menu.
• Click the Faxes icon to display the faxes page.
• In the list of received faxes, click the   Save icon of the fax you want to download.
• Select the location where want to save the fax on your computer and click Save.

Forward Faxes

You can send a copy of any fax by email to a contact, colleague or any recipient. To forward a fax:

• Click Home in the main menu.
• Click the Faxes icon to display the faxes page.
• In the list of received faxes, click the Send icon of the fax you want to forward.
• Select the contact or colleague to whom you want to forward the fax.
• Click Send to send a copy of the selected fax by email.

Refresh Faxes List

The list of faxes is updated each time you access the page, but you can always refresh the list of faxes manually as follows:

• Click Home in the main menu.
• Click the Faxes icon to display the Faxes page.
• Click the Refresh button.