Speech Commands to Access your Voice Mail by Phone

You can record and send voice messages as e-mails to contacts and colleagues in your voice directory using speech commands from any phone. Here is how:

To record and send a voice e-mail to a contact:

Say:  SEND AN EMAIL TO{Contact Name}
or in DTMF mode, enter:(1) (3) (9){Select Contact} (1) (#){Record Message} (#) (1)

Record your new voice message. To end recording, stop talking or press #. You can also use voice mail commands to edit your message. Once you are satisfied, say YES or press 1 in DTMF mode.
Evatel will confirm that the new voice message has been successfully e-mailed, then goes back to the main menu.

You can listen to your new and archived voice messages directly from the main menu as follows:

To listen to your new voice messages:

Say: READ MY NEW VOICE MESSAGES
or in DTMF mode, enter: (1) (1)

To listen to new voice messages from a specific contact in your voice directory:

Say: READ VOICE MESSAGES FROM CONTACT {Contact Name}
or in DTMF mode, enter: (1) (#) (9){Select Contact}

To listen to your archived voice messages:

Say: READ MY ARCHIVED VOICE MESSAGES
or in DTMF mode, enter: (1) (2)

Your assistant will start playing the most recent voice message it finds in your Inbox.

Commands while listening to voice messages

While listening to a voice message or immediately after, you can say or enter one of the following commands:

To .	Say .	or press
skip to nextvoice message	NEXT	#
replay current voice message	REPLAY	1
reply to the voice message sender	REPLY TO SENDER	2
send a copy of the voice message to contacts or colleagues	SEND A COPY	3
hear the voice message details (envelope)	PLAY HEADER	5
delete current voice message	DELETE	7
call back the voice message sender	CALL BACK SENDER	8
save the voice message or markit as unread	ARCHIVE	9
go to first voice message	FIRST
go to last voice message	LAST
go to previous voice message	PREVIOUS

Note that if you enter commands such as NEXT, DELETE or ARCHIVEwhile processing the last voice message in your mailbox, the assistant will go back to the main menu.

You can forward voice messages to any contact in your Voice Directory from your phone. You may also add an introduction to the forwarded voice message using your own voice.

While listening to the voice message or immediately after .

To forward the voice message to a Contact:

Say: SEND A COPY then say the Contact Name when asked.
or in DTMF mode, enter: (3) (9){Select Contact} (1) (#) (1){Record Note} (#) (1)

You can record a cover note if you want. To end recording, stop talking or press #. You can use the standard voice mail commands to edit your message. Once you are satisfied, say YES or press 1 in DTMF mode. Evatel will confirm that the forwarded voice message with your cover note if any have been successfully e-mailed.

You can call back the voice mail sender on the phone number they called from or a different phone number if the sender is a contact in your Voice Directory.

While listening to the voice message or immediately after .

To call back the voice message sender:

Say: CALL BACK SENDER
or in DTMF mode, enter: (8) (#) to call back the voice mail sender on the calling number; or to call back the contact who sent the voice mail on a different phone number, enter: (8){Select Contact Phone Number} (#)

Evatel will call and connect you to the voice mail sender on the selected telephone number.

Important Note: If you are a subscriber of the conferencing option and wish to continue your session after the call, then you must either (a) wait for the other party to hang-up, or (2) press the call termination keys (usually ##) to end the call without ending the session.

You can reply to voice messages sent by known contacts from your phone, using your own voice. Here is how

While listening to the voice message or immediately after .

To reply to the voice mailsender:

Say: REPLY TO SENDER
or in DTMF mode, enter:(2){Select Contact's e-mail Address} {Record Note} (#) (1)

Record your reply message. You can use the standard voice mail commands to edit your message. Once you are satisfied, say YES or press 1 in DTMF mode. Evatel will confirm that the voice reply has been successfully e-mailed.